Telehealth consent
What a video session involves, its limits, and your right to switch to phone at any time.
Last reviewed: to come
What telehealth is
Telehealth means seeing your clinician by video call instead of in a clinic. You join from your phone, tablet or computer, wherever you are.
We will name the video platform here once it is chosen.
Benefits
- No travel, parking or waiting room.
- Your clinician sees how you move in your own home.
- A support person can join from anywhere.
Risks and limits
- Video can drop out or freeze. If it does, we phone you to continue.
- A video check can miss something a hands-on examination would find. If your clinician thinks you need in-person care, they tell you and help you find it.
- Information sent over the internet carries some risk, even on a secure platform.
- Your surroundings are part of the call. Choose a private space where you can talk freely.
- Exercise at home carries some risk of a fall or strain. Your clinician checks you have a safe space and a chair to hold.
Recording and note-taking tools
We do not record sessions or use AI note-taking tools without asking you first. Please do not record sessions either, unless you and your clinician agree beforehand.
Your consent
Before your first session, your clinician checks that you have read this page and records your consent. You can change your mind at any time. Tell your clinician if you would rather switch to a phone call or stop.
You choose who joins your sessions. Tell us if you want a support person there, or if you want to be seen alone.
Children and people with a decision-maker
- An adult with authority to agree must be present for a child's sessions.
- If you have a guardian, NDIS nominee or other decision-maker, they agree with you. You still take part in decisions as far as you can.
- If you are booking for someone else, you confirm you have the authority to agree for them.
Switching to phone
You can ask to switch to a phone call at any time. We talk it through with you, including any change to what your funder covers.
Safety and emergencies
At the start of each session we confirm where you are and who is with you, so we can get help to you if needed.
If you feel unwell during a call, tell your clinician. We stop, check on you and, if needed, call your emergency contact or 000.
Burrow is not an emergency service. If you need urgent help, call 000.
Your information
How we handle your information is set out in our privacy policy. Clinical notes from each session are kept in Splose, our practice software.
Questions about telehealth go to hello@burrowhealth.com.au or 1300 143 504.